Refunds, cancellations, and rescheduling
How deposits and fees work for tax readiness reviews, document sorts, check-ins, and hand-off sessions.
Eligibility
Refunds apply to fees paid directly to API Assist for professional engagements described on this site. This site does not process payments; refunds concern invoices we have issued and you have paid.
Timeframe
Cancel in writing (email to hello@apiassist.digital) at least five business days before a scheduled findings call or on-site visit for a full refund of amounts paid for that unused engagement stage. Cancellations inside five business days may receive a partial refund as below.
Full and partial refunds
- Full refund — cancellation five or more business days before the first scheduled working session, if we have not begun document review.
- Partial refund (50% of engagement fee) — cancellation inside five business days when desk review has not started, or when we must cancel for capacity and cannot offer a suitable alternative date before your filing deadline.
- No refund for completed stages — once a readiness note, sorted packet, punch list, or hand-off session has been delivered, that stage’s fee is earned.
Non-refundable items
Rush surcharges for deadline-week bookings are non-refundable once we have reserved the slot. Third-party costs you asked us to incur (for example courier of paper packets) are non-refundable after they are spent.
Deposits
A 30% deposit holds capacity. It is applied to the final invoice. If you cancel under the full-refund rule, the deposit is returned. If you cancel later, the deposit may be retained as the partial amount described above.
Rescheduling and no-shows
One reschedule with at least three business days’ notice is allowed without fee, subject to capacity. No-shows for findings calls or hand-off sessions without 24 hours’ notice forfeit that session’s allocated time; we may charge a restart fee to rebook.
Work already started
If desk review has begun, we invoice for time spent at an hourly equivalent derived from the engagement fee, and refund any unused balance of amounts paid.
Process and timing
Email refund requests with your invoice number and reason. We confirm within five business days. Approved refunds are returned by the original payment method within fourteen business days where the payment provider allows.
Contact
hello@apiassist.digital · +88642636871793 · Lane82ChungshenchungRd.Sec.1LungchingHsiangTaichungHsienTaiwan(China)